Refund policy

At TUFCAP, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 10 days of the delivery date.

To be eligible for a return, the product must:

  • Be in new, unused, and resalable condition.
  • Include all original parts, accessories, hardware, manuals, and packaging.
  • Show no signs of installation, modification, damage, or misuse.

Returns that do not meet these requirements may be refused.

Restocking Fee

All approved returns are subject to a 20% restocking fee, which will be deducted from the refund amount.

The customer is responsible for all return shipping and logistics costs, including any freight charges, customs fees, or other transportation expenses associated with returning the product.

Installation Costs

Installation charges are non-refundable. TUFCAP is not responsible for reimbursing any labor, installation, removal, or related service costs incurred by the customer or a third party.

Refund Process

Once the returned product has been received and inspected, we will notify you of the status of your refund.

If the return is approved, the refund will be issued to the original payment method, less the applicable restocking fee and any non-refundable charges. Please allow several business days for the refund to appear, depending on your financial institution.

Shipping Damage or Product Defects

If your order arrives damaged during shipping or you receive a defective product, please contact us as soon as possible.

To help us process your claim efficiently, please provide:

  • Clear photos and/or videos of the damage or defect.
  • Photos of the shipping box and packaging.
  • Your order number.

Please do not discard the packaging until your claim has been reviewed, as additional information may be required.

Contact Us

If you have any questions regarding returns, refunds, shipping damage, or product defects, please contact our customer support team. We are committed to working with you to resolve any issues promptly.